STUDENT COMPLAINT POLICY

Dear Students: 
All is Well HealthCare Academy has a Certificate of Approval from the Texas Workforce Commission (TWC) to operate a career school in the state of Texas. The TWC-assigned school number is: S5918. The school is approved to provide/conduct a Nurse Aide Training and Competency Evaluation Program (NATCEP) by the Texas Department of Health and Human Services. 
 
Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog.  
 
Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable. 
 
Information on filing a complaint with TWC can be found on the website at www.texasworkforce.org/careerschoolstudents. Complaints may also be filed with NATCEP under Texas Health and Human Services at 512-438-2017.